Bosman: if a feature works only for 10% (provided 10% are internal and 90% external) of the mails either the feature must be removed or there must be a warning telling the user that such feature only works with internal users. So, technically speaking the 2 Receipts are different. Receipts from internal recipients have one kind of icon, from external they appear as a mail. Daneke: even though your answer doesn't provide a solution, it is the best explanation on why this feature doesn't work with external servers. At least during these tests using well known destination mail servers. I regularly receive the both Receipts (delivery and read). But I can't figure out to get the summary, either. Is there any way I can get the summary of delivered and read I tried 'Get-MessageTrackingReport'. However, I have to click each recipient to see 'Read' status. Sync your Salesforce calendar and contacts seamlessly across devices. After I setup ReadTrackingEnabled, I could open delivery report from Outlook clients and open the report. Log all customer communication straight to your Salesforce account and. your suggestions were focused on the fact that the destination mail server doesn't allow Receipts. Benefits of email tracking with Salesforce: Integrates directly to Gmail or Outlook Create Salesforce reports to filter data for more insights.
The conclusion is: even in the best scenario (destination mail server allows Receipts to be sent back to the sending mail server) the Tracking Page only works with internal users. Dear Contributors, thank you for the support and for taking the time to reply.
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